Kiefel Service Your reliable partner

Kiefel Service Your reliable partner

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Kiefel Service

Your reliable partner

Providing first class service to our customers at all times is our highest priority. With Kiefel Service you profit from a comprehensive range of services which ensure your maximum productivity.

We will support you throughout the lifetime of your plant. We are fully committed to optimizing the availability and value conservation of your systems.

On our free Basic Helpline and via our ticket system, Kiefel service experts assist you with all your requests and questions concerning your Kiefel product.

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Service Packages

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New Features

Kiefel Portal

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Our services for you


Our formidable field staff are available to deal with your queries and problems worldwide

Retrofits and upgrades

Improve your production efficiency and prolong your machine lifecyle


Always up to date to ensure optimal utilization of your Kiefel system
Thermoforming Packaging - Spare Part

Kiefel original parts

Best quality at attractive prices and highest availability

Thermoforming Tools

Service, maintenance & repair

Explore the allround-carefree service packages

Digital products combined with classic services

On-site service for you - worldwide

Your contact in Canada, USA, Mexico

For fast and competent service

Tech Help Desk:

Spare Parts Desk:

Your global contacts

For fast and competent service worldwide

Machines & systems  - Packaging, Medical, Appliance

Kiefel headquarters in Freilassing/Germany:


You can reach us:

Mon - Thu: 07.30 am - 06.00 pm (local time)

Fri: 07.30 am - 04.00 pm (local time)

Downstream equipment & tools - Packaging

Kiefel Packaging in Micheldorf/Austria:

Your contact in China

For fast and competent service

  • Tech Help Desk: +86 (0) 512 62555299
  • Spare Parts Desk: +86 (0) 512 62555261
  • WeChat: KIEFELGmbHChina

Kiefel Portal: Online Customer Platform

  • Identify & request spare parts online 24/7
  • Detailed assembly drawings, operating and maintenance instructions
  • Save time & money