Basic Helpline & Service Agreement Full Service Package

Basic Helpline & Service Agreement Full Service Package

Basic Helpline

You can rely on us

On our free Basic Helpline, Kiefel service experts assist you with all your requests and questions concerning your Kiefel product.


Your Benefits

Our team of experienced service experts provides fast and dependable support. Wherever you may be, we provide you with excellent telephone service to quickly and reliably deal with your issues. Should you urgently need spare parts, our team will make sure they are quickly shipped.

All of this reduces your machine down-time to an absolute minimum.


Our Services

  • Expert assistance from a Kiefel Service­ professional
  • Service support also available for older Kiefel systems
  • The Kiefel Basic Helpline is free of charge

Global support next to you

Your contact in North America

For fast and competent service

General contact:

Tech Help Desk
T +1 603 766-6366

Spare Parts Desk
T +1 603 766-6361


Automotive Service Center
T +1 877 208 4106


Basic Helpline global & Europe

For fast and competent service worldwide

T +49 8654 78-602

Mon - Thu: 07.30 - 18.00 Uhr

Fri: 07.30 - 16.00 Uhr



Your contact in China

For fast and competent service

Tech Service: +86 (0) 512 62555299

Spare Parts: +86 (0) 512 62555261

WeChat: KIEFELGmbHChina

Kiefel Service Agreement

Benefit from preferred service status

You would like to have everything taken care of, and to know that you can reach us 24 hours a day, 7 days a week? The Full Service Package service agreement provides you with a care-free package which includes the 24/7 Helpline Plus and more services.


Your Benefits

Increase your system's availability and productivity by arranging at least one Health Check per year. We will give you special discounts on spare parts and certain services.

Service experts can be reached around the clock on our Helpline Plus - for maximum user-friendliness and safety.

A second option is the guaranteed response time - an experienced technician is available to you within 24 hours (Europe), ensuring that your issues are handled without delay. We are happy to send you a care-free full service package recommendation.

Full Service Package for You

Your Service Agreement benefits