Service Packages All-round carefree

Service Packages All-round carefree

Service Packages

What is good service? Customers can count on the best possible support around the clock!

We are therefore now combining our classic services with digital services - in three service packages, to meet every customer need.

Choose your Service Package

Do you have a question?

Call us or send us an email.

T + 49 8654 78-602

service@kiefel.com

Basic

  • Kiefel Portal: 24/7 access

  • Parts: Easy identification of parts, realtime information on prices & availabilitiy

  • Doc: Basic machine documentation on data carrier

  • Training: Online basic training

  • Basic Helpline

  • Remote Support

  • Spare parts delivery: Basic

Advanced

  • Kiefel Portal: 24/7 access

  • Parts: Easy identification of parts, realtime information on prices & availabilitiy

  • Doc: Up-to-date machine documentation on Kiefel Portal

  • Training: Online basic training plus "Maintenance" module

  • Basic Helpline

  • Remote Support

  • Spare parts delivery: within 4 days

  • Annual Health Check

Professional

  • Kiefel Portal: 24/7 access

  • Parts: Easy identification of parts, realtime information on prices & availabilitiy

  • Doc: Interactive machine documentation on Kiefel Portal incl. tablet

  • Training: All available training modules

  • 24/7 Helpline

  • Extended Remote Support

  • Spare parts delivery: within 1 day

  • Annual Health Check

  • Support: Onsite within 24 h

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    Good to know ...

    1

    How are the service packages different from the services provided by Kiefel up to now?

    In our three package solutions - “Basic”, “Advanced” and “Professional” - we have combined individual services and made our entire portfolio even more transparent." Previously, our services were agreed case-by-case, but our customers' needs have changed over time. For example, during the pandemic, the demand for digital support has increased significantly - but many customers were not even aware that we already offer a lot of relevant services here.

    2

    Who can choose the service packages?

    All new and existing customers can choose their ideal service package. And for sectors - packaging, medical and appliance. Simply speak to us or your sales contact.

    3

    Which package is suitable for which customer?

    That depends on what the customer wants. In short, I would describe it like this: The "Basic" package is for those who want to benefit from 24/7 digitally available content, e.g. online training and quick and easy ordering of spare parts in addition to the classic services they are accustomed to. This gives customers automatic access to our Kiefel Portal. The "Advanced" package provides customers with preventive maintenance measures, e.g. regular machine maintenance by our technicians. Professional gives customers an all-round carefree package that offers the highest possible availability of services and maximum machine production reliability. In every case, we will find the best suited solution together - just contact us!