Kiefel Service Your reliable partner

Kiefel Service Your reliable partner

Find out more

Kiefel Service

Your reliable partner

Providing first class service to our customers at all times is our highest priority. With Kiefel Service you profit from a comprehensive range of services which ensure your maximum productivity.

We will support you throughout the lifetime of your plant. We are fully committed to optimizing the availability and value conservation of your systems.

On our free Basic Helpline and via our ticket system, Kiefel service experts assist you with all your requests and questions concerning your Kiefel product.

Our team of experienced service experts provides fast and dependable support. Wherever you may be, we provide you with excellent telephone service to quickly and reliably deal with your issues. Should you urgently need spare parts, our team will make sure they are quickly shipped.

All of this reduces your machine down-time to an absolute minimum.

You can count on us:

  • We guarantee trouble-free commissioning
  • We provide you with qualified technical support
  • We supply highly available KIEFEL original parts within the shortest time
  • We provide you with competent service technicians
  • We take care of your older system

Choose your Service Package

Do you have a question?

Call us or send us an email.

T + 49 8654 78-602

service@kiefel.com

Basic

  • Kiefel Portal: 24/7 access

  • Parts: Easy identification of parts, realtime information on prices & availabilitiy

  • Doc: Basic machine documentation on data carrier

  • Training: Online basic training

  • Basic Helpline

  • Remote Support

  • Spare parts delivery: Basic

Advanced

  • Kiefel Portal: 24/7 access

  • Parts: Easy identification of parts, realtime information on prices & availabilitiy

  • Doc: Up-to-date machine documentation on Kiefel Portal

  • Training: Online basic training plus "Maintenance" module

  • Basic Helpline

  • Remote Support

  • Spare parts delivery: within 4 days

  • Annual Health Check

Professional

  • Kiefel Portal: 24/7 access

  • Parts: Easy identification of parts, realtime information on prices & availabilitiy

  • Doc: Interactive machine documentation on Kiefel Portal incl. tablet

  • Training: All available training modules

  • 24/7 Helpline

  • Extended Remote Support

  • Spare parts delivery: within 1 day

  • Annual Health Check

  • Support: Onsite within 24 h

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    Our services for you

    On-site, trainings, Original Parts & retrofits

    Manpower

    We give it all - live and remote
    Thermoforming Packaging - Spare Part

    Kiefel original parts

    Best quality at attractive prices and highest availability

    Retrofits and upgrades

    Improve your production efficiency and prolong your machine lifecyle

    On-site service for you - worldwide

    Your contact in Canada, USA, Mexico

    For fast and competent service

    Tech Help Desk:

    Spare Parts Desk:

    Your global contacts

    For fast and competent service worldwide

    Machines & systems  - Packaging, Medical, Appliance

    Kiefel headquarters in Freilassing/Germany:

     

    You can reach us:

    Mon - Thu: 07.30 am - 06.00 pm (local time)

    Fri: 07.30 am - 04.00 pm (local time)

    Downstream equipment & tools - Packaging

    Kiefel Packaging in Micheldorf/Austria:

    Your contact in China

    For fast and competent service

    • Tech Help Desk: +86 (0) 512 62555299
    • Spare Parts Desk: +86 (0) 512 62555261
    • WeChat: KIEFELGmbHChina