Basic Helpline:

T +49 8654 78-602


Mo-Th: 7:30 am - 6:00 pm

Fr:        7:30 am - 4:00 pm

At these times, we advise you free.

e-Portal service:

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Field Service

Field Service

Competent – Reliable – Fast

Service support on-site

 

Our team of service experts is there for you, whenever you need help or assistance. We meet your service requests in a competent, fast and reliable way.

Initial Startup

Getting it right from the start

Your benefits

Expert members of the Kiefel Service Team help ensure that the startup of your new equipment is carried out as smoothly as possible. We supply, assemble and take your Kiefel machines into operation at your premises. Also, we will be pleased to train your staff in the correct operation of the machine for a successful startup of production.

 

Our services

  • Careful delivery and setup of your Kiefel machine
  • Professional initial startup with the assistance of our service technicians
  • Check of machine functions according to contractual specifications
  • Assistance for individual parameter adjustment

 

Health Check

To ensure maximum performance

Your benefits

Nothing is more costly than an unforeseen breakdown in production resulting from a defective machine. The regular and professional inspections provided by a Kiefel Health Check minimizes this risk, which increases the availability and productivity of your machine. It also keeps you informed about the current status of your Kiefel equipment.

 

Our services

  • Machine examination at prearranged intervals to ensure that they fulfill all Kiefel checklist criteria
  • Full responsibility for the planning and execution of the inspections
  • Specific set of recommended maintenance measures based on the well-proven checklist
  • Health Check in conjunction with Worry-Free Service Agreement: discounts on parts and defined services

 

Relocation

We take full responsibility - from start to finish

Your benefits

If you need to relocate your Kiefel equipment, we are the right partner for you. Benefit from our extensive experience in relocations – including those that involve transports between continents. We ensure that your Kiefel plant system is professionally dismantled, transported, smoothly set up and restarted at its new location.

 

With Kiefel you conveniently only have one contact person for the entire process. We take full responsibility - from start to finish.

 

Our Services

  • One-stop-shopping: realization of all organizational and logistics tasks
  • Dismantling of the equipment on its previous site to an agreed schedule
  • Transport of the equipment to its destination
  • Setup and initial startup of the machine on its new site

From start to finish

Production Supervision

At your side when you need us

Your benefits

We put our technicians at your disposal to safeguard the smooth running of your production lines. They provide support in the complex tasks involved in keeping the line running, until your own employees have acquired the necessary knowledge and skills and they remain at your premises for an agreed period of time. The service can also be called in whenever you feel that your Kiefel machines are not being used to their full extent.

 

Our services

  • Training and supervision of your operating staff during production
  • Support for the initial startup of additional machine tools
  • Safe operation of the machine
  • Maximized plant productivity

Repair Service

We repair - you produce

Your benefits

Should you encounter a problem with your Kiefel machine which our service team cannot help with by phone, we will immediately send you an experienced service technician. Prearranged repair and maintenance service is possible even outside the normal working hours. Our team is here to solve your technical problems so that your system is up and running again as soon as possible.

 

Our services

  • Global network of subsidiaries and service providers: we are able to provide fast support from a qualified technician at any time
  • Professional and efficient execution of the repair service
  • Use of original Kiefel parts with high quality and therefore low wear