Basic Helpline:

T +49 8654 78-602

Mo-Th: 7:30 am - 6:00 pm

Fr:        7:30 am - 4:00 pm

At these times, we advise you free.

e-Portal service:

Your individual online parts platform

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Hotline Service

Hotline Service

Immediate, location-independent support


  • The free Basic Helpline provides assistance from our Kiefel service experts for your requests and problems during the regular working hours.


  • You want to get an all-round service and be sure, that you can reach us 24 hours a day, 7 days a week? The Worry-Free Service Agreement offers you a carefree service package, which includes even more services besides the 24/7 Helpline Plus.

Basic Helpline

You can count on us

Your benefits

Our expert team of service staff offers you fast and reliable support. Wherever you are, our expert telephone service is there to help ensure that any problem is solved quickly and dependably. And if you urgently require parts, our service staff will also guarantee fast shipping.

All this reduces machine downtime to a minimum.


Our services

  • Expert assistance from specialist Kiefel service staff
  • Service support also available for older Kiefel Equipment
  • Access to the Kiefel Basic Helpline is free of charge

Worry-Free Service Agreement

Benefit from a preferred service status

Your benefits

Maximize the availability and productivity of your machines by subscribing to at least one Health Check per year. In addition you receive price discounts on parts and defined services. With the freely selectable Helpline Plus a service-expert is available for you 24 hours a day, 7 days a week – for maximum comfort and security. You are also free to choose the service of the assured arrival time of a competent technician to immediately solve your technical problem. We will be pleased to draw up a draft Worry-Free Service Agreement for you.


Our services

  • Regular Health Checks: professional inspections by the original manufacturer
  • Price discounts on parts and defined services
  • Helpline Plus: 24/7 on-call duty of a service expert
  • Arrival of a service technician on-site within 24 hours (Europe)