Kiefel takes its service platform to the next level
Kiefel will present the next stage of the Kiefel Portal at K 2025 in Düsseldorf – featuring new functions that make spare parts and service processes even more efficient, intuitive, and connected. Customers, partners, subsidiaries, and agents worldwide access all relevant information around the clock – centrally, digitally, and up to date.
Interactive 3D catalog for precise spare parts identification
The core feature of the new version is the interactive 3D spare parts catalog, generated directly from Kiefel’s CAD data. Users navigate through the models and quickly find the spare parts they require thanks to visual support. For large machines, a hybrid display of pre-rendered 2D views and an interactive X-ray function ensures short loading times and easy orientation – even on older devices.
Full integration: Diagrams, upgrades, retrofits, and real-time data
In addition, the Kiefel Portal links electrical and pneumatic diagrams directly with mechanical bills of materials. Plant documentation, upgrades, and retrofit offers are also available on demand. Original Kiefel spare parts can be requested directly via SAP with up-to-date pricing and availability information.
“Previously, it was often a race against time,” says Markus Schmid, Director of Digital Solutions in After Sales Service at Kiefel. “A machine was down, a critical spare part had to be found – and every hour meant costs.” With the new Kiefel Portal, we significantly shorten this process and increase transparency.
The new functions make the work of our global customers, partners, subsidiaries, and agents even easier, faster, and more transparent. Together with DOCUFY Vienna, we have implemented these enhancements, which significantly increase the quality and level of automation in the digital spare parts and service world
Experience the new Kiefel Portal from October 8 to 15, 2025 at K in Düsseldorf – Hall 3, Booth D90.
Further information: www.kiefel.com/en/services/kiefel-portal and www.docufy.de