Five strong business units form the basis of our actions.
Custom solutions, reliable support – we secure your production worldwide.
Our service packages offer tailored support – from preventive maintenance to rapid spare parts delivery and digital services. Our team of experts optimizes your machine performance and minimizes downtime. Choose between basic services, preventive maintenance or the full package.
Flexible. Digital. Efficient.
The core package combines traditional services with digital benefits, making it flexible, efficient, and available at any time. Benefit from 24/7 access to the Kiefel portal, online training and fast spare parts ordering.
Predictable. Reliable. Forward-looking.
The Advanced package offers preventive maintenance by Kiefel technicians to increase machine availability and minimize downtime. It combines all the services of the Core package with regular maintenance measures – to extend the service life of your machines.
All-round worry-free. Maximum availability.
The Professional package guarantees maximum production reliability and the highest level machine availability. Priority access to our experts and comprehensive support ensure smooth operation.
Helpline
Kiefel Portal
incl. spare parts platform and online documentation
Remote Support
3 hours
Spare parts
Prompt shipment
Helpline
Kiefel Portal
incl. spare parts platform and online documentation
Remote Support
5 hours
Spare parts
Shipping within one working day
Health-Check
1 x per year
24/7 Helpline
Kiefel Portal
incl. spare parts platform and online documentation
Remote Support
7 hours
Spare parts
Shipping same day
Health-Check
1 x per year
Support onsite
within 24 h
Spare parts, documentation, upgrades and maintenance status available at any time.
Our three package solutions - “Core”, “Advanced” and “Professional” - combine individual services to make a strategically sensible range of services available to all customers.
All new and existing packaging, medical and appliance customers can choose their ideal service package. And for sectors. Simply speak to us or your sales contact.
The Core package is for those who want to benefit from 24/7 digitally available content, e.g. online training and quick and easy ordering of spare parts in addition to the classic services they are accustomed to. This gives customers automatic access to our Kiefel portal.
The "Advanced" package provides customers with preventive maintenance measures, e.g. regular machine maintenance by our technical team.
Professional gives customers an all-round carefree package that offers the highest possible availability of services and maximum machine production reliability.
Together we will find the right solution for you.
Kiefel GmbH
Sudetenstr. 3
83395 Freilassing, Deutschland