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Table Of Content
    News
    1. Kiefel
    2. News
    3. After-Sales Service Taken to the Next Level
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    After-Sales Service Taken to the Next Level

    28 Jun 2021

    What is good service? Customers can count on the best possible support around the clock! We are therefore now combining our classic services with digital services - in three service packages, to meet every customer need. Stefan Klabacher, Head of Service Center at Kiefel, introduces them.

    Three packages containing all services

    What is good service? Customers can count on the best possible support around the clock!

    In addition to the classic "on site" support services by our global network of trained service technicians, digital service solutions are becoming increasingly important - especially in connection with the corona pandemic.

    We are therefore now combining our classic services with digital services - in three service packages, to meet every customer need. Stefan Klabacher, Head of Service Center at Kiefel, introduces them.

     

    How are the service packages different from the services provided by Kiefel up to now?

    Stefan Klabacher: In our three package solutions - “Basic”, “Advanced” and “Professional” - we have combined individual services and made our entire portfolio even more transparent." Previously, our services were agreed case-by-case, but our customers' needs have changed over time. For example, during the pandemic, the demand for digital support has increased significantly - but many customers were not even aware that we already offer a lot of relevant services here.

    Who can choose the service packages?

    Stefan Klabacher: All new and existing customers can choose their ideal service package. And for sectors - packaging, medical and appliance. Simply speak to us or your sales contact.

    Which digital services do the service packages include?

    Stefan Klabacher: Our Kiefel Portal is the focus of the digital domain. Customers can access the Kiefel Portal around the clock with their personal login data. There you will find your machine documentation, you can identify suitable spare parts and check their availability as well as inform yourself about various complete training courses, e.g. on safety, machines and maintenance. Depending on the selected package, the scope of the training or how interactive the machine documentation is may differ, for example. We offer faster and more flexible options for maintenance or support, and also enable our customers to easily obtain information themselves - at any time. The Portal is unique on the market and is continuously being expanded.

    Which classic services are available?

    Stefan Klabacher: I would like to give you a few examples here. In the area of classic services, for example, we focus on high availability and fast delivery times for spare parts. During the Health Check, our service team puts the customer's machine through its paces once a year - an important factor for preventing machine downtime. Our helpline is available 24/7 for urgent cases and service technicians can be on site within a day. Our options for remote support are also being expanded - in future, for example, we will also be able to provide quick and clear assistance at a distance utilizing augmented reality - directly on the customer's cell phone, tablet or PC.

    Which package is suitable for which customer?

    Stefan Klabacher: That depends on what the customer wants. In short, I would describe it like this: The "Basic" package is for those who want to benefit from 24/7 digitally available content, e.g. online training and quick and easy ordering of spare parts in addition to the classic services they are accustomed to. This gives customers automatic access to our Kiefel Portal. The "Advanced" package provides customers with preventive maintenance measures, e.g. regular machine maintenance by our technicians. Professional gives customers an all-round carefree package that offers the highest possible availability of services and maximum machine production reliability. In every case, we will find the best suited solution together - just contact us!

     

    An overview of the service packages is available here: https://www.kiefel.com/en/Kiefel-Service

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    More News

    News & information from Kiefel

    05 May 2022

    Continued growth with a new CFO

    Anne Dierkopf strengthens management at Kiefel
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    16 Mar 2022

    NATUREFORMER KFT - speed up sustainable growth with strong partners

    An article from Siemens AG: Thermoforming with a green core - the world has a waste problem. Every year, every person in the EU produces an average of 33 kilograms of plastic packaging waste. Compostable solutions made from natural fibers can...
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    From left: Matthias Sieverding, CEO at BGU, PDC Director Colleen Walker, and Nicho-las Palumbo, Fiber Engineer at BGU at the handover of the laboratory machine NATUREFORMER KFT Lab. | © University of Maine
    16 Feb 2022

    Taking the development of pulp packaging to the next level

    Kiefel equips University of Maine with new laboratory machine for natural fiber packaging
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    01 Feb 2022

    A mechanical engineering company active contributing to increased sustainability

    Kiefel reveives the ABB European Value Provider Award in the Sustainability category.
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    13 Jan 2022

    New recycling options for printed PP films

    Successful thermoforming of films with a recycled component from post-industrial waste.
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    Von links: Prof. Dr. Andreas Michanickl, Leiter des Labors für Holzwerkstofftechnik, Prof. Dr. h. c. Heinrich Köster, Hochschulpräsident, Thomas Halletz, CEO von Kiefel,  Matthias Hausmann, Leiter Zentrale Entwicklung und Cornelia Frank, Head of Sustaina-bility von Kiefel, bei der Übergabe der Labormaschine NATUREFORMER KFT Lab.  | © TH Rosenheim
    08 Dec 2021

    Researching tomorrow's packaging technologies

    We have strengthened our collaboration with the TH Rosenheim (Rosenheim Technical University of Applied Sciences). For this purpose, we have given the Faculty of Wood Technology and Construction today a NATUREFORMER KFT Lab machine for research...
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    29 Oct 2021

    40 Jahre Engagement für Kiefel

    Bei der diesjährigen Ehrung wurden wieder zehn Mitarbeiter für ihre lange Betriebszugehörigkeit von 25 oder 40 Jahren ausgezeichnet.
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    25 Oct 2021

    Among the finalists for the German Sustainability Award 2022

    NATUREFORMER KFT ahead in the "Sustainable Design" category.
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    © IHK
    07 Oct 2021

    75 Jahre Maschinenbau-Innovationen aus Freilassing

    IHK ehrt langjähriges Firmenbestehen der KIEFEL GmbH.
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    06 Aug 2021

    Silver medal for commitment to sustainability - Kiefel among top 25%

    EcoVadis, the world's largest provider of sustainability ratings, has awarded us and our subsidiaries a silver medal in the overall ranking. 
    Find out more
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