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KIEFEL GmbH
Sudetenstraße 3
83395 Freilassing
Germany

Delivery: Klebingerstraße 5
+49 86 54 78 - 0
info-de@kiefel.com
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Table Of Content
    Service Packages
    Service Packages All-round carefree
    1. Kiefel Service
    2. Services
    3. Service Packages
    Follow us:

    Service Packages

    What is good service? Customers can count on the best possible support around the clock!

    We are therefore now combining our classic services with digital services - in three service packages, to meet every customer need.

    Choose your Service Package

    Do you have a question?

    Call us or send us an email.

    T + 49 8654 78-602

    service@kiefel.com

     

    *without additional costs for all newly delivered machines

    Core*

    • Helpline

    • Kiefel Portal:

      incl. spare parts platform and online documentation

    • Remote Support:  3 h

    • Spare parts:

      Prompt shipment

    Advanced

    • Helpline

    • Kiefel Portal:

      incl. spare parts platform and online documentation

    • Remote Support: 5 h

    • Spare parts:

      Shipping within one working day

    • Health Check:

      1 x per year

    Professional

    • 24/7 Helpline

    • Kiefel Portal:

      incl. spare parts platform and online documentation

    • Remote Support: 7 h

    • Spare parts:

      Shipping same day

    • Health Check:

      1 x per year

    • Support onsite:

      within 24 h

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      Mon - Thu 7:30 am to 6:00 pm (CET)
      Friday 7:30 am to 16:00 pm (CET)

      Kiefel Portal: digital.kiefel.com

      Prerequisite: MB Connect remote router (can be retrofitted for older machines)

      Dispatch of stock spare parts usually within two working days of ordering

      Mon - Thu 7:30 am to 6:00 pm (CET)
      Friday 7:30 am to 16:00 pm (CET)

      Kiefel Portal: digital.kiefel.com

      Prerequisite: MB Connect remote router (can be retrofitted for older machines)

      Dispatch of stock spare parts usually within one working day of ordering

      Detailed inspection, evaluation and documentation of the machine condition, with targeted maintenance recommendations to reduce unplanned downtime

      24/7 availability of Kiefel service experts, technical/telephone support

      Kiefel Portal: digital.kiefel.com

      Prerequisite: MB Connect remote router (can be retrofitted for older machines)

      Dispatch of stock spare parts within one working day if ordered by 3.30 pm CET

      Detailed inspection, evaluation and documentation of the machine condition, with targeted maintenance recommendations to reduce unplanned downtime

      Guaranteed arrival time of a technician at the customer's site (within 24 hours of instruction in Europe)

      Good to know ...

      1

      How are the service packages different from the services provided by Kiefel up to now?

      In our three package solutions - “Core”, “Advanced” and “Professional” - we have combined individual services and made our entire portfolio even more transparent." Previously, our services were agreed case-by-case, but our customers' needs have changed over time. For example, during the pandemic, the demand for digital support has increased significantly - but many customers were not even aware that we already offer a lot of relevant services here.

      2

      Who can choose the service packages?

      All new and existing customers can choose their ideal service package. And for sectors - packaging, medical and appliance. Simply speak to us or your sales contact.

      3

      Which package is suitable for which customer?

      That depends on what the customer wants. In short, I would describe it like this: The "Core" package is for those who want to benefit from 24/7 digitally available content, e.g. online training and quick and easy ordering of spare parts in addition to the classic services they are accustomed to. This gives customers automatic access to our Kiefel Portal. The "Advanced" package provides customers with preventive maintenance measures, e.g. regular machine maintenance by our technicians. Professional gives customers an all-round carefree package that offers the highest possible availability of services and maximum machine production reliability. In every case, we will find the best suited solution together - just contact us!

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