Service Packages

In our three package solutions - “Basic”, “Advanced” and “Professional” - we have combined individual services and made our entire portfolio even more transparent." Previously, our services were agreed case-by-case, but our customers' needs have changed over time. For example, during the pandemic, the demand for digital support has increased significantly - but many customers were not even aware that we already offer a lot of relevant services here.

All new and existing customers can choose their ideal service package. And for sectors - packaging, medical and appliance. Simply speak to us or your sales contact.

That depends on what the customer wants. In short, I would describe it like this: The "Basic" package is for those who want to benefit from 24/7 digitally available content, e.g. online training and quick and easy ordering of spare parts in addition to the classic services they are accustomed to. This gives customers automatic access to our Kiefel Portal. The "Advanced" package provides customers with preventive maintenance measures, e.g. regular machine maintenance by our technicians. Professional gives customers an all-round carefree package that offers the highest possible availability of services and maximum machine production reliability. In every case, we will find the best suited solution together - just contact us!